Rights of Refund

Statutory right of withdrawl  -  30-Day Money Back Guarantee

1. Withdrawl
If you inform us that you wish to cancel your order before the goods are dispatched, we will refund your payment in full.
If you are dissatisfied with your goods for any reason, you should contact us within 30 days (one month) of receiving them to inform us that you wish to make a return. We will arrange for a refund or replacement, at your preference.

2. Consequences of withdrawl
In all cases, failure to take reasonable care of goods before they are returned, which results in damage or deterioration, will be charged for the reduction in value. Software and products, which were manufactured and/or tailored specially for you, are excluded from return.

3. Cost for return shipping
AQVOX Audio Susanne Candeias does not compensate for the shipping costs for return shipments from foreign countries. If you wish to return goods after this 30 days, or if you are otherwise not able to fulfil these conditions, then return will be at our decision.

In case you return individual items from bundled merchandise or sets within the 30-day money back guarantee period, we will charge you the regular sales price for the retained items.
These rights are in addition to your rights under the Distance Selling Regulations and your statutory rights.

The notice of withdrawal has to be addressed to:

Company: AQVOX Audio - S. Candeias
Owner: Susanne Candeias
Address: Steilshooper Str. 118, 22305 Hamburg, Germany

Telefax: +49 (0)40-4677 9714


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