Withdrawal and Refund

30-Day Money Back Guarantee (counted from date of receipt)

1. Withdrawal
You have (as a consumer according to §13 BGB) the right to revoke this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods, the last partial shipment or the last part.

1. In order to exercise your right of withdrawal, you must

AQVOX Audio
Susanne Candeias
Steilshooper St. 118
22305 Hamburg
Germany

Telephone: +49 (0) 40 - 410 068 90
Fax: +49 (0) 40 - 467 797 14


Download the cancellation form here as a PDF file

by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form or provide another clear explanation.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the standard delivery offered by us have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
You bear the immediate costs of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal
The right of withdrawal does not exist with contracts

- for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer,

- for the delivery of sealed goods, which are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery,

- for the supply of goods, if, due to their nature, they were inseparably mixed with other goods after delivery,

- for the delivery of sound or video recordings or computer software in a sealed package, when the seal has been removed after delivery,

- for the delivery of newspapers, magazines or magazines other than subscription contracts.


End of the legal cancellation policy

2. Extended 30-day money back guarantee

In addition to the statutory 14-day cancellation right AQVOX Audio Susanne Candeias offers for consumers (according to §13 BGB) a subsequent 16-day right of return. You can return the goods we receive without giving a reason within 30 days.
The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods, the last partial shipment or the last part.
For the cancellation after 30 days, the same conditions apply as for the legal withdrawal after 14 days
(See Point 1.)

 


 
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